Refunds & cancellations

Scope

This policy applies to paid CloudApp Link engagements: Signup Journey Audits, Activation Path Reviews, Conversion Path Workshops, Funnel Health Checks, and related fixed-fee advisory work described in a statement of work. It does not cover third-party software licenses or products we do not sell.

Deposits

Project work typically requires a 40% deposit to reserve dates. Workshops may require full payment on booking. Deposits secure facilitator time and participant recruitment planning.

Cancellation by you

• More than 14 days before the agreed start date: full refund of amounts paid, minus any non-recoverable third-party costs already approved in writing (for example venue hire for an on-site workshop).
• 7–14 days before start: 50% refund of amounts paid for unused work.
• Fewer than 7 days before start, or after kickoff materials have been delivered: deposit is non-refundable; remaining prepaid fees for unfinished phases may be partially refunded at our discretion based on work already performed.

Rescheduling

You may reschedule once without penalty if you give at least 7 days’ notice and a new date within 60 days is mutually agreed. Later reschedules may incur a fee reflecting facilitator availability.

No-shows

If workshop participants or client stakeholders fail to attend a scheduled session without 24 hours’ notice, that session is considered delivered. Make-up sessions are quoted separately.

Work already started

Once evidence gathering, walkthroughs, or synthesis has begun, fees corresponding to completed phases are non-refundable. We will itemize completed phases on request.

Materials and third-party costs

Approved purchases (transcripts, recruiting incentives, venue) are non-refundable once ordered.

Refund method & timing

Approved refunds return to the original payment method within 10–15 business days after written approval. Bank processing times may add delay.

How to request

Email contact@cloudapplink.digital with your engagement name, invoice reference, and reason. Phone: +8219905954. Address: 217-7,Sesimri,Samgye-myeonImsil-gunJeollabuk-doKorea.

Our cancellations

If CloudApp Link must cancel and cannot offer a suitable alternative date, you receive a full refund of amounts paid for undelivered work.